Support

All Harland Simon installations are backed up by our full remote technical support service to help you get the maximum benefit from the technology that is driving your business. Our experienced and competent support team are here to assist you 24 hours a day, 365 days a year.
Most issues can be solved in a single phone call, but where necessary we can dial into your system’s diagnostic features for remote fault finding using a safe high-speed connection. As part of our support agreement we can also include a specified number of site days that you can call upon throughout the year as needed. This includes any of the onsite services detailed below, which we offer in addition to our standard cover.

Customer Services

Additional Services

Guidance – We can provide informal guidance on fault finding with specific elements of the system through to system upgrades and enhancements.

Scheduled Maintenance – If required we can work with you to develop a programme of scheduled maintenance.

System Audit – Our experienced engineers can carry out a full technical audit of your system. This provides a detailed report appraising the performance of your system and its capability of continuing to meet its original specification and your current site requirements.

Parts Sourcing Service – Our worldwide parts service includes procuring spare parts and making repairs for all assemblies that are supplied by Harland Simon and even for some that aren’t. Where parts are not available, we endeavour to engineer a solution that will allow an alternative, available part to be used as a spare part or for a card repair.