Contact Us
This page explains how to contact Slots Not On Gamstop, what we can help with and where to go when your question is really for a casino or a support charity. We are an independent research and comparison site. We are not a casino, we do not hold player accounts, and we cannot see or change anything on your account with an operator.
What we can help with
Get in touch if your question is about the content on harlandsimon.com. Typical reasons include:
- Corrections: a bonus, payment method or term on one of our pages looks out of date or wrong.
- Questions about a review: you want to know how we reached a view or what a term in our guides means.
- Feedback: a topic you would like explained, or a page that was hard to follow.
- Business or partnership queries: these are welcome, but they do not influence rankings.
When you write, name the page and the casino, and say what you saw and when. A screenshot of the terms, with the date, helps us check the point quickly. Casino terms change often, and we would rather correct a page than leave an error up.
What we cannot do
Many messages we could receive are better sent elsewhere. We cannot:
- release, speed up or reverse a withdrawal;
- settle a dispute over a bonus, a closed account or a voided win;
- reset passwords, complete identity checks or reopen accounts;
- guarantee an outcome with any casino, or promise a payout.
Take casino problems to the right place
If you have a problem with a casino, follow this order:
- Contact the casino's customer support first, using live chat or email so you have a written record.
- Keep copies of your account details, transaction history, the bonus terms that applied at the time, and any messages exchanged.
- Use the operator's formal complaints procedure if support does not resolve it. Check the terms for the stated response time.
- If the casino names an independent dispute-resolution body, or the regulator that licenses it, ask whether that body can review your case.
Be aware that many casinos featured on this site hold overseas licences rather than a UK Gambling Commission licence. That means the protections and routes for complaint that apply to a Great Britain-licensed operator, including dispute resolution schemes, may not be available. It is worth checking who licenses a casino before you deposit. Our reviews of non GamStop casinos set out what we could verify, and our Terms and Conditions explain how you may use this site.
Casinos we review
We can only discuss the operators covered on our site: Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. We can tell you where a fact in our review came from. We cannot act on your behalf with any of them, and we do not speak for them. Bonus figures shown on the site are the casinos' own advertising, and wagering requirements, expiry dates and cashout limits apply.
How we handle your message
We use the details you send only to reply and, where relevant, to correct a page. Please do not send passwords, full card numbers or copies of identity documents. We will never ask for them. We aim to respond to reasonable queries, but we cannot promise a timescale, and not every suggestion will lead to a change.
Independence and commercial links
Slots Not On Gamstop may earn a commission if you sign up with a casino through a link on our pages. That does not buy position: rankings rest on our own editorial assessment, and contacting us cannot change one. To learn more about who runs the site and how we work, see About Us.
If gambling is causing you harm
This is not a support service, and a message to us is not the right route if you are struggling. You must be 18 or over to gamble. Free, confidential help is available in the UK:
- GamCare: the National Gambling Helpline is on 0808 8020 133, with live chat also available.
- BeGambleAware: advice and information for players and families.
- GAMSTOP: a free self-exclusion service covering UK-licensed operators. Casinos outside it will not apply your exclusion, so think carefully before using them if you have chosen to exclude.
Our Responsible Gambling page covers deposit and loss limits, self-exclusion and blocking software in more detail. Gambling should never be treated as a source of income or a way to fix money worries.